Dealer Principal
Responsible for aspects of running a dealership. Involved with planning, budgets, marketing, results etc.

Dealer Accountant
Controls and oversees all matters relating to the financing, credit control, budgeting, etc for the dealership.

Customer Care Manager
Is the customer point of contact where customer has experienced a difficulty that needs more attention to resolve. Oversees the CSI policy of the dealership. This person is the liaison between the dealership and the manufacturer in resolving customer issues

Sales Manager
Monitors the performance of the sales staff. Is responsible for all aspects relating to the showroom, forecourts etc. Plans new car order stock pipeline, devises local marketing strategies.

Sales Executives
Customer facing sales staff involved in identifying and offering the correct product to meet the customer's requirements. Advises on finance packages, other services and benefits.

Service Manager
Day to day control of the workshop environment. Responsible for meeting workshop budgets, workshop marketing and quality of workmanship

Service Receptionist
Liaison point between customer and workshop. Responsible for workshop loading and progress chasing of vehicles in for work

Dealer Expert Technician
The 'DET' is a very highly trained technician who is normally involved in the diagnosis and rectification of more difficult problems

Technician
A skilled mechanic involved in the service and repair work to vehicles

Auto Electrician
An electrical specialist who diagnoses electrical problems and is capable of the installation of in car entertainment systems, car alarms etc.

Parts Dept Manager
Responsible for stock orders, stock control, parts marketing, parts deliveries, achievement of sales objectives.

Dealer Expert Parts person
Picks and supplies parts to the workshop, receives and processes orders from trade and retail customers