
Alfa Romeo investment in its people
At the beginning of 2002 the Fiat Group, which controls Alfa Romeo, had around 200,000 employees - the Group employed 20,400 new employees in 2001, 6700 in Italy and 13,700 in other countries.The global expansion of the Group's operations has produced a shift in the geographical distribution of its staff. The number of employees working outside Italy has increased steadily and now amounts to over 50% of the total workforce.
The people who work for the Fiat Group are a company asset, and enhancing their value is an obligation of fundamental importance. The numerous programmes and initiatives that the Group has launched in this area are continuing and whenever necessary are strengthened to fit the individual's professional needs. The Group's philosophy is that the professional development of its employees is a vital tool in implementing corporate strategies designed to facilitate the acquisition of competencies, support the integration of new businesses, promote innovation, and foster changes in corporate culture and work processes.
The Fiat Group has always included customer satisfaction and customer care among its core values, and in recent years several sectors have launched training programmes specifically designed for their sales and customer care networks, to make customer satisfaction the focus of attention.
Our Dealer Network
In the UK there are currently around 80 Alfa Romeo dealers. Fiat Auto UK plans for 100 Alfa Romeo dealers in the medium term.
People in our dealerships
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Melvin Perks
Customer Care Manager
I have worked with Alfa Romeo for 20 years and have seen major
changes and developments. Performance and sporting history is
a fundamental part of the Alfa Romeo brand image and I enjoy working
with demanding customers who are as enthusiastic about the product
as we are.
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Amarjit Singh Sagoo
Dealer Expert Technician
Even after 17 years of working with Alfa Romeo I still appreciate
the challenge of keeping up with the ever developing technology.
The support and training available help me continually develop
my skill and knowledge.
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